DELAY IN DELIVERY OF DAK
Complaints regarding delay in delivery or any other service failure
in respect of postal articles including speed post letters, money orders and
registered posts are received from time to time. A statement of complaints
received, settled and settlement percentage with respect to speed post letters,
money orders and registered post for the last three years, i.e., for 2009-10,
2010-11 and 2011-12 is given in Annexure-
I, Annexure-II and Annexure- III.
The volume as well as revenue of Speed Post has continuously
increased over the years. The figures for the last four financial
years are as follows:
|
Speed Post
|
2008-09
|
2009-10
|
2010-11
|
2011-12
|
|
Volume (in Crore)
|
21.14
|
24.08
|
27.45
|
39.19
|
|
Revenue (Rs. in Crore)
|
515
|
614
|
749
|
900
|
In general, mails do not remain unsorted in Regional Sorting Centres except
for exceptional situations like natural calamities or civil disturbances.
The Department carries out establishment reviews of Post Offices
and Sorting Centres periodically as per set norms and timelines to
provide justified staff for delivery and sorting. Shortages in manpower
requirement are met by redeployment or by engaging outsourced workforce or
through overtime till regular recruitment is done.
For faster processing of mails in sorting centres, Automated Mail
Processing Centres have been set up at four metropolitan cities. To
improve delivery services some measures that have been taken in the recent past
include rationalization of country’s entire mail network, introduction of
mechanized delivery and training to delivery staff to improve their performance.(PIB 22.08.12)
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