SUPPLEMENTARY LETTER TO THE
HON`BLE MINISTER OF COMMUNICATIONS & IT ON CBS/CIS PROBLEMS.
National Federation of Postal Employees
1st Floor North Avenue Post Office Building,
New Delhi-110 001
Phone:
011.23092771 e-mail: nfpehq@gmail.com
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No.PF-35/CBS/2016
Dated : 18th
February,2016
To
Sh.
Ravi Shankar Prasad
Hon’ble
Minister
Communication
& IT
Sub: Miseries and untold sufferings faced by the staff in CBS
&CIS rolled out offices throughout the nation – Immediate and personal
intervention requested to rein in the situation.
Respected Sir,
In continuation of this Federation’s letter of even no. dated
20.1.2016 , we submit the following
additional issues for immediate settlement in order to avoid chaos and
stalemate in the service in the near future due to the hasty migration of CBS
& CIS.
(i)
Whenever migration takes place, Finacle becomes abnormally slow
and every single transactions take too long and the customer at the counter
gets irritated and become Quarrelsome. If this lacuna is not rectified at the
earliest, it is prone to invite undue displeasure of customers and endanger our
customer base.
(ii)
Similarly ATM transactions are irritating the customers. In many
occasions, cash is not dispensed out of APM while transactions occur and amount
is debited from their account. Such scenario occurs in other banks ATM also,
but reversal transactions are done within a day or two. Whereas in Finacle, it
takes weeks together that too, after several mails from R.O. & C.O.
(iii)
The Finacle software being used in post offices are based on
universal banking solutions and not universal Postal solutions. We have not heard
about single handed banks, whereas 60% of Post office in India are now
functioning in single handed status only. The SPMs of single handed offices
have to work is operator ID and then come out. Again he should log on with
supervisor ID for a single transaction which not only consumes a lot of time
but also irritate the public who are standing in queue.
(iv)
Some of the office accounts like 339 (used for BOs) and 340
(used for issuing cheques) can be misused to fund any ones account with crores
and crores of rupees as there is no maximum ceiling for our SB accounts as one
date.
(v)
For example, CXFER can be used to fund one’s near and dear
accounts in which teller cash will not get raised and simultaneously one can
take withdrawals from other SOL (CBS offices) Kashmir to Kannyakumari as there
is no cap on other SOL (Service outlet) withdrawal prescribed by the Postal
department.
(vi)
It is opt to bring to your kind notice that some of the banking
giants like SBI, ICICI etc. are leveraging services charges for other branch
withdrawals and deposits other than through their cash vending machines like
ATMs etc.
(vii)
In the case of single handed offices, both the operator and
supervisor remain the same, there are chances of fraud and misappropriation of
money and falsification of records. For example, a single handed SPM can take
print outs at any point of time and then he can amount the same in his account
by using SB CASH and thereafter he can use ‘CXFER’ to fund some one’s account
in which teller cash will not get raised. It is not in practice or practicable
that the SBCO officials are tallying the Finacle balance of a particular SOL
(branch/office) with their S.O. account.
(viii)
Thereafter, it is suggested
that there should be a cap on other SOL withdrawals both in terms of maximum
amount and number and customers who wish to use other SOL should be given a SB
ID and that request should be given by them at the time of opening the
accounts.
(ix)
This is the serious problem which has not been attended so far
by the department that most of the deputations to single handed offices are
ordered without changing the SOL ID of the deputation incumbent and Single
handed SPMs are forced to giver USER ID and Password to the deputed officials in
order to avail of their leave, training etc. and also to avoid unnecessary
public complaint in their officers which is against the DOPT orders as there is
no secrecy in passwords. This issue has not been resolved. There is every
chance for the miscreants to misuse the USER ID of other in different computers
and defrauding the Government money. At later stage, forgetting the smooth
functioning in the absence of no arrangement, the poor innocent official will
be proceeded under the contributory negligence factor. This must be set right
forthwith.
(x)
Interest on loan could not be accounted in Finacle Software in
the case of loan accounts in which loan amount paid off completely prior to
migration period and interest on loan is still pending in the loan account in
post migration period. There is scope of defrauding the funds by the fraudulent
people by misusing the provision.
(xi)
In short the Postal Department is working for the vendors and
not for its own. Despite ‘Sifi’ has not
provided the required speed and service deteriorated, there is no penal action
taken against them and the staff alone is being harassed. Some of the issues
like SSA LOT are not coming in HFINRPT menu i.e the report menu and the staff
are using indirect methods to get the LOT and till now the Department has not
taken any efforts to get the work done from our vendor. The need for torturing
the Postal officials for the benefits of vendors is best known to the Postal
Department.
The above are only the tips of ice berg. There are many
more issues confronting the service and customers, have not been solved so far.
The twenty issues which requires urgent attention in our earlier letter, have
not yet been addressed by the Department. Whereas it is extending the migration
of offices without providing necessary bandwidth, Computer peripheral etc.
unless necessary peripherals are supplied and available, how can it be
implanted smoothly in the Postal Department. We request the Hon’ble Minister
once again to intervene in this regard.
Further we are submitting below the problems being faced
at Post offices after the migration and the solution also in a table for the
immediate action by the Hon’ble Minister of communication by directly to
department to settle all these issues as if fire at the top of the roof.
|
Description
|
Problem
faced
|
Solution
needed
|
|
|
Login
Issues
1.
User Already Logged in
2.
User has exceeded three attempts. User ID is locked
|
Most of the time due to frequent disconnection of Internet
connectivity and during the delayed process in SERVER these two issues are
being faced.
(1) the user either supervisor or System Admin should use the Menu
CSAC. But when Super faces same situation and if System Admin is not in a
position to attend the case, CPC to be called to rectify the Issue. (which is
always busy and the issue with CPC is
dealt later)
|
1.It is stated by INFOSYS that the SACKING the user already logged
in will be reset within 5 minutes but it is not happening so. HENCE REQUESTED
TO WIPE OUT THIS SCENARIO.(IN MCAMISH SOFTWARE NOSUCH ALREADY LOGGED IN
ISSUE)
2. Though there cannot be
any compromise on security the unlocking facility to be given to Divisional
level SPOC and System Admin.
|
|
|
List
of Transactions SSA
|
There is no provision till date to view or print SSA LOT. At
present we use HFTI menu (using Sub ledger 30042) to print a list of
particulars of transactions alone without any Total. Users physically arrive
the Total with ref to vouchers.
|
Menu for SSA LOT is needed.
|
|
|
MIS
Reports
There
are two servers
1.
Production Server and MIS Server. Production Server is one where
the daily day transactions are stored and where the LOT for the current day
alone can be taken.
2.
MIS Server is utilized for taking all reports for the older period
other than the current day.
|
Most of the cases the MIS
URL says “the page is under maintenance “
Or the BOD (day Begin is
much older the Current day). Hence the
LOTs could not be printed for the
previous day
|
Maintenance of MIS server with the current BOD.
|
|
|
Training
Server
|
The BOD of the Training
Server is 26122014 and so for the training server is not reset to current
date. The training is limited to certain extend and full-fledged training
could not be imparted
|
The training server should
be reset with current date by deleting all older data that have been stored
over two years.
|
|
|
|
|
|
|
|
SIFY
ISSUES:-
Toll
free numbers
|
The issues faced like
network down, Modem Failure, Tower issues, we used to call Toll Free number.
Now the same cannot be used as the AGREEMENT Period is over. In case of any
issues with sify we have to send a email/lodge a complaint in SIFY PORTAL
which may not be possible as network
is down.
|
Requested to restore TOLL FREE NUMBERS.
|
|
|
Monitoring
by SIFY
During
the initial period the important locations (WEGs) where monitored by SIFY. In
case of any downs in primary (BSNL) or secondary (sify)link SUO MOTTO action was taken by sify .
|
Now the monitoring is not
done by SIFY. The PO should send a email/ use the web portal to lodge a
complaint
|
SIFY should monitor the
functioning / Down condition of sites and should take SUO MOTTO action.
|
|
|
Bandwidth
The
minimum bandwidth is 128kbps (NSP II) and maximum is 256 kbps for C and B
class offices.
256
and 512 for other class other than HOs .
|
Except HOs all other smaller units are
suffering due to low bandwidth.
|
To be enhanced to 512 at C
and B class level.
To be enhanced up to 1
MBPS for units for rest of the units other than HPOs.
|
|
|
Supply
of BIO METRIC devices.
|
|
To enhance more security
|
|
|
|
Cutoff date for updating
Past premium postings introduced in Mc Camish.
|
PLI dte. lr. Dt.9.2.16 says that .csv
files will no longer be available after 15.03.2016, while BOs are allowed to
accept premiums and there is large no. of non
migration exists.
|
No cutoff date should be
fixed, till 100% migration of NIC data to 'CIS' is confirmed. Migrations were made in a hasty manner, to satisfy the higher
officers, resulting in heavy non postings. Further, BOs are permitted to
accept premiums anywhere, which could not be posted again, if cutoff date is
fixed. Despite of these, if cutoff date is fixed, responsibility will be
fixed on poor ground level officials for wrong/ short payments.
|
Once again we request your honour to kindly intervene and
save the Postal service by stopping the speedy migration. We are not against modernization.
CBS & CIS we are praying that all the loopholes, problems in the existing
software be rectified and let it be user friendly before the expansion of CBS.
All the issues narrated above may please be considered and attended.
With profound regards,
Yours sincerely,
(R. N. Parashar)
Copy to:
The Secretary (Posts) Dak Bhawan, New Delhi Secretary General.
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