CBS, FINACLE, CIS
DEMANDS DAY – 10.06.2016
There is no need to elaborate the miseries and sufferings we are facing at base level after the implementation of Finacle, (CBS & CIS) and the mental torture.
The NFPE and P-III CHQ is aware of the issues and properly placed before the Department vide its letter dated 22.01.2016, 11.02.2016 & 25.04.2016.Further it was brought to the personal notice of the Hon’ble Minister of communication. However, the progress in resolving the Finacle issues is in slow nail causing resentment and unrest amidst officials.
The assurance of the Department on 28.03.2016 in providing two more server by Infosys to solve the Finacle problem has not been carried out yet. The increase in the bandwidth as per the requirement of the office has not been carried out in any circle.
Adding fuel to fire, the department’s recent decision in implementing the Business hours of Post office to the extent of 5 hours for monetary transactions has not been exercised. Some circles like Tamilnadu, Haryana etc. have sought clarifications to prevent the implementation of the decision without minding the existing sufferings of officials due to faulty functioning of Finacle & others and the officials are forced to remain in office in late hours. There is every risk for the women employees to leave office late every day.
For the last ten days, there is poor access and even no access in Finacle continuously throughout the nation affecting the public and staff very badly. This is nothing but due to the incapacity of the servers provided by Infosys. The department is not in a position either to correct things or apply the penal provisions against the vender. The existing position in Finacle is nothing but the last straw on camel’s back.
The recent conversations unofficially held between the Infosys and some staff exhibited in the website will reveal the fact. We must know who is committing mistake after mistake. Whether the officers dealing the Finacle are aware of all the software and hardware oriented issues. Are they simply hearing and acting as per the dictums of the vendors? Howe many times we are going to alter our rulings to suit the requirement of vendors? Will there be any time to the officials to go through the routine daily circulars on CBS functioning in the pressure of work?
We lost our patience. Even though, we suffer voluntarily a lot as we feel it is the transition period, in the implementation of Finacle, it is felt now that without settlement of the Problems, the Department is inclined to proclaim that it has implemented the Finacle more in numbers than the leading banks and also without any Quality and good service to the customer.
Under these circumstances, the NFPE and P-III CHQ has elaborately written a letter to the Department on 26.05.2016, detailing all the problems being existed in Finacle and McCamish and sought remedies within a fort night. In the event of non-settlement, the CHQ has decided to launch the following programme of action culminating to strike action.
10th June - Demands Day - Demonstration at divisional/branch levels
17th June - Dharna in front of Circle office
30th June - Demonstration in front of Dak Bhawan & issue of strike notice. (The date will be decided with consultation of NFPE & JCA constituents)
The major demands put forth in the programme of action.
1. Provide additional servers and solve the Finacle problem
2. Increase the bandwidth as per the requirement.
3. Implement the decision of Directorate on Business hours.
4. Drop all Memos & Charge sheets issued due to Finacle minor mistake.
5. Implementation of action on all the points put forth in the CHQ letter dated 26.05.2016.
This programme is nothing but to save the Postal Service from the existing chaos and confusions. Even though we desire peace, we have been pushed in to the wall. We could not tolerate furthermore.
All Divisional/Branch and Circle Secretaries are requested to organize the programme very effectively and intimate compliance. The NFPE and P-III CHQ will leave no stone unturned in the event of no settlement is seen in this serious issue.