STANDARD OPERATING PROCEDURE TO UPDATE THE BALANCE IN POSB
ACCOUNTS IN WHICH BALANCE DIFFERENCE OCCURRED DUE TO NON-MIGRATION OF
TRANSACTIONS PERTAINING TO PRE-CBS MIGRATION PERIOD: SB ORDER NO.15/2025 DATED
20.11.2025
SB Order No.15/2025
No. CBS-25/96/2021-FS-DOP
Government of India
Ministry of Communications
Department
of Posts
(Financial
Services Division)
Dak
Bhawan, New Delhi — 110001
Dated:
20.11.2025
To
All Head of Circles / Regions
Subject:
Standard Operating Procedure to update the balance in POSB accounts in which
balance difference occurred due to non-migration of transactions pertaining to
pre-CBS migration period— Reg.
Madam
/ Sir,
This is regarding the Standard Operating
Procedure (SOP) for settling discrepancies in accounts and certificates that
were not migrated or partially migrated to the Finacle CBS.
2. This
Directorate has received numerous references from various Circles,
and complaints from customers, regarding issues stemming from the
non-migration of accounts/certificates or individual transactions.
3. To
address these concerns, the following guidelines have been already issued:
I.SB Order No. 18/2023 dated 13.09.2023:
addresses the handling and payment of accounts/certificates not migrated to
Finacle CBS.
- SB Order No.
18A/2023 dated 08.04.2024: addresses the handling and payment of
accounts/certificates not migrated to Finacle CBS, specifically for
discontinued schemes.
- OM No.
CBS-25/82/2022-FS-DOP dated 28.03.2024: outlines the revised procedure for
submitting proposals for relaxation of the back value date parameter for
post migration period transactions.
4.
Despite the above, the Circles have reported instances where passbook balance
does not reconcile with Finacle balance. This discrepancy is attributed
to missing transaction entries in the legacy application (Sanchay Post) or
the data entry tool at the time of migration, particularly affecting Post
Office Savings Account (POSA), Public Provident Fund (PPF), and Sukanya
Samridhi Account (SSA).
5. While scheme-wise and account-wise
balance agreements were intended prior to Finacle migration, differences often
arose due to non-migration of one or more transactions. Finacle
does not permit posting transactions pertaining to the pre-migration period.
Previously, such cases were resolved by updating the balance (Principal +
Interest) in Finacle through the HIARM menu. However, this method was
discontinued vide SB Order No. 03/2024 dated 14.05.2024 due
to identified accounting issues. This discontinuation led to further references
from circles seeking alternative solutions.
6. After re-examination of the matter
and taking into consideration the challenges faced by Circles as well as
customers, a Standard Operating Procedure (SOP) has
been developed to resolve account balance discrepancies
resulting from non-migration of one or more transactions from legacy
application (Sanchay Post) to Finacle CBS. The SOP is attached as Annexure-I.
7. It is specifically applicable only to POSA,
PPF, and SSA accounts where the customer requests to continue the
accounts. Discrepancies in other POSB scheme accounts as well
as POSA, PPF and SSA, where customers want to close these accounts, are to be
handled as per the procedures outlined in paragraph 3 above.
8. It is requested to circulate this to
all concerned for information, guidance and necessary action.
9. This issues with the approval of the
Competent Authority.
Yours faithfully,
(Devender Kumar Sharma)
Assistant Director (SB-II)
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