PRESS NEWS
MINISTRY OF COMMUNICATIONS
100-Day Action Plan
Posted On: 18 DEC 2024 5:00PM by PIB Delhi
The 100-day action plan of the Department of Posts is aimed at transforming service delivery and enhancing efficiency through the following three initiatives to benefit the nation and its citizens:
(i) 5000 Dak Chaupals across the country: This drive aims to bring financial services and citizen-centric government services directly to rural areas improving accessibility and convenience. The goal of this initiative is to bring government services directly to every citizen's doorstep. As such, it is not an employment driven scheme. but a service provision scheme. During the 100 days campaign, 16,014 Dak Chaupals were held, with a total participation of 9,31,541 Persons.
(ii) On boarding of 3000 new exporters on the Dak Niryat
kendra (DNK) portal: Department aimed to register & onboard 3000 new
exporters on DNK portal to bolster rural exports by supporting small-scale
exporters. This initiative provides essential services including documentation
assistance, market information, bar-coded label printing, and paperless customs
clearance. Aligned with the 'One District- One Product' initiative, this scheme
will promote local products, contributing to economic growth and rural development.
Progress is monitored through dashboard on regular basis. During the 100 days
campaign a total of more than 3400 exporters have been onboarded.
(iii) Proof of concept (PoC) in 10 villages and 1 city for
development of a standardized, geo-coded addressing system in India: This
initiative aims to provide the proof of concept for simplified addressing
solutions for citizen-centric delivery of public and private services. During
the 100 days campaign, PoC is complete in 10 villages. The Department has
released a beta version of the National Level Addressing Grid named ‘DIGIPIN’
for public feedback, encouraging industry leaders, technical institutes, Central,
State and Local government, and the public to provide their valuable input.
A departmental dashboard is used to monitor the progress of the 100-day action plan. The funds for the 100-day action plan are available within the budgetary allocation to the Department of Posts.
This information was given by the Minister of State for Communications and Rural Development, Dr.Pemmasani Chandra Sekhar in a written reply to a question in Lok Sabha today. SB/ARJ (Release ID: 2085660)
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MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS
PARLIAMENT QESTION: MISSION KARMAYOGI
Posted On: 19 DEC 2024 4:42PM by PIB Delhi
Mission Karmayogi is an initiative of the central government to enhance the attitudes, skills and knowledge of the government employees. The mission targets to build capacity on domain, functional as well as behavioural competencies to promote a culture of professionalism, transparency, and innovation in public administration.
The focus of Mission Karmayogi is to create a role-based,
competency-driven training ecosystem, where capacity building is targeted to
the competency needed for each role in the government, and the aspirations of
each government official. To deliver the same a digital platform, iGOT
Karmayogi, has been created offering tailored online courses for anytime,
anywhere learning.
Through a competency-driven capacity building, Mission Karmayogi has fostered a new culture in governance. As on 12th December 2024, more than 62 Lakhs civil servants have completed more than 2.04 crore courses on the iGOT Karmayogi portal. A total of 1500+ courses available on the portal are helping to build competencies of civil servants with special focus on making them future- ready and citizen centric.
This information was given by Union Minister of State (Independent Charge) for Personnel, Public Grievances and Pensions, Dr. Jitendra Singh in a written reply in the Rajya Sabha today.NKR/KS(Release ID: 2086063)
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MINISTRY OF PERSONNEL, PUBLIC GRIEVANCES & PENSIONS
PARLIAMENT QUESTION: COMPLAINT REDRESSAL THROUGH CPGRAMS
Posted On: 19 DEC 2024 4:40PM by PIB Delhi
A total of 1,12,30,957 grievances were redressed on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) in last five years from 2020- 2024 (upto 31.10.2024) and an annual all-time high of 23,24,323 grievances have been redressed on CPGRAMS portal from January-October, 2024. The Government has adopted 10 Step reforms of CPGRAMS to make grievance redressal timely, effective and accessible to Citizen. The Government has mapped over one lakh Grievance Officers on the CPGRAMS portal which helped in bringing down the pendency to its lowest level of 54,339 Public Grievances as on 31 October 2024 for Central Ministries. Government has issued Comprehensive Guidelines for Effective Redressal of Public Grievances on 23rd August 2024. These guidelines include creation of dedicated grievance cells in Ministries/Departments, appointment of experienced and competent nodal officers, emphasis on root cause analysis of grievances and action on feedback, strengthening escalation processes by appointing appellate authorities, grievance closure guidelines with further reduction in upper limit of resolution time from 30 days to 21 days. Those efforts have helped in reduction of average timelines of redressal from 28 days in 2019 to 13 days in 2024.
This information was given by Union Minister of State
(Independent Charge) for Personnel, Public Grievances and Pensions, Dr.
Jitendra Singh in a written reply in the Rajya Sabha today/KS(Release ID:
2086062)
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MINISTRY OF COMMUNICATIONS
YEAR-END REVIEW 2024: Department of Posts
The Post Office Act, 2023 came into force on June 18, 2024, replacing the Indian Post Office Act of 1898
PMA (Parcel Monitoring Application) has revolutionized real-time delivery information sharing from 4.33 lakh articles in May 2019 to 5.35 crore articles in October 2024
Radio Frequency Identification (RFID) gates have been installed at 42 major mail exchange hubs to ensure real-time tracking across network
The establishment of 233 Nodal Delivery Centres has enhanced the speed and efficiency of parcel delivery, covering over 1600 PIN codes and handling 30% of total parcels delivered across India
Aadhar centres were extended to Defence personnel including the highest centre
at Siachen, with 110 operational centres in Army Postal Service locations
As of October 2024, 400,00 KYC verifications have been successfully completed
1,33,000 units will be verified by DoP under Physical verification of Prime
Minister’s Employment Generation Programme (PMEGP) units
Commemorative Postage Stamps on 25 issues were released during the period 1st January 2024 to 31st October 2024
25,133 individuals were engaged in the first tranche of the Rozgar Mela
Construction of 56 new postal buildings and renovation of 95 improved service
delivery.
More than 1000 Dak Ghar Niryat Kendra (DNKs) have been opened to facilitate
commercial export through postal channels across the country
The Department of Posts acceded to the Postal Payment Service Multilateral
Agreement (PPSMA) for electronic postal payment service exchange between the
signatory parties
India Post Payments Bank (IPPB) opened 2.68 crore accounts in Current Year 2024 with 1.56 crore i.e. 59% female accounts and 77% accounts opened in rural India. (January-November 2024)
3.62 crore IPPB customers have received DBT benefits aggregating INR 34,950 crore. (Jan-Nov, 2024)
4.40 Lakh Digital Life Certificate issued to pensioners in 2024
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YEAR END REVIEW 2024- DEPARTMENT OF POST
Posted On: 20 DEC 2024 1:55PM by PIB Delhi
The Department of Posts has marked a year of significant
achievements, advancements, and milestones, reflecting its commitment to
enhancing service delivery and contributing to the nation’s development. A
comprehensive review of the key initiatives and developments for the year 2024:
1. Modernizing Postal
Legislation
The Post
Office Act, 2023: The Parliament passed the new postal legislation, "The
Post Office Act, 2023" (43 of 2023), which received the assent of the
President of India on December 24, 2023. The Act came into force on June 18,
2024, replacing the Indian Post Office Act of 1898.
2. Advancing Mail and
Parcel Delivery
- PMA Technology:
The introduction of PMA (Parcel Monitoring Application) has revolutionized
real-time delivery information sharing. From May 2019 to October 2024, the
delivery of accountable mail has shown remarkable growth from 4.33 lakh
articles to 5.35 crore articles.
- e-Clearance of
Letter Boxes: A system for electronic clearance of letter boxes has been
implemented, enhancing transparency and tracking for 53,854 letter boxes
across India.
- Radio Frequency
Identification (RFID): RFID technology is now being used to streamline the
tracking and tracing of mail and parcels. RFID gates have been installed
at 42 major mail exchange hubs to ensure real-time tracking across the
network.
- Click N Book
Service: India Post launched the "Click N Book" service,
enabling online booking for Speed Post, Registered Articles, and
Registered Parcels. The service has been rolled out in 1729 pin codes,
covering major cities and states.
- Nodal Delivery
Centres & Transshipment Centres: The establishment of 233 Nodal
Delivery Centres has enhanced the speed and efficiency of parcel delivery,
covering over 1600 PIN codes and handling 30% of total parcels delivered
across India. 9 new transshipment centres along national highways have been
set up to streamline vehicle movement and parcel exchange. These centres
are located in key cities including Guwahati, Chennai, Bengaluru, and
Ludhiana.
- MoU with Amazon:
In collaboration with Amazon Seller Services, India Post signed an MoU to
strengthen logistics operations. The partnership will leverage the
extensive postal network for faster parcel deliveries, enhancing
e-commerce logistics across the country.
3. Empowering
Citizens Through Services
- Aadhaar Services
for Defence Personnel: Aadhaar centres were extended to Defence personnel,
including the highest centre at Siachen, with 110 operational centres in
Army Postal Service locations.
- MoU for Passport
Services: The Department renewed its MoU with the Ministry of External
Affairs for the continued operation of Post Office Passport Seva Kendras
(POPSKs), aiming to expand the network to 600 centres by 2028-29,
significantly improving access to passport services across the country.
- Har Ghar Tiranga
Campaign: The Department played an active role in the Har Ghar Tiranga
Campaign by distributing over 49 lakh National Flags to citizens,
fostering patriotism and unity.
- KYC Verifications:
The Department entered into MoUs with UTI and SUUTI to provide
door-to-door KYC verification services for mutual fund investors. As of
October 2024, 400,000 KYC verifications have been successfully completed.
- Physical
verification of Prime Minister’s Employment Generation Programme (PMEGP)
units: An MoU was signed between the Department of Posts and the Khadi
& Village Industries Commission (KVIC) on 20.08.2024 for physical
verification of Prime Minister’s Employment Generation Programme (PMEGP)
units. This verification will facilitate the adjustment of government
subsidy to the loan account of beneficiaries under the Prime Minister’s
Employment Generation Programme. The Prime Minister’s Employment
Generation Programme (PMEGP) is one of the key initiatives by the Indian
government to promote self-employment and entrepreneurship at the
grassroots level. This is a crucial step, as it ensures that the funds
provided for the establishment of small businesses and industries are
being used appropriately. The second installment of loans under PMEGP is only
disbursed after the physical verification is completed by India Post,
ensuring that funds are used for the creation of productive assets, thus
directly contributing to economic growth at the local level.
1,33,000 units will be verified by DoP under this project.
4. Philately:
Preserving Heritage Through Stamps
- Ram Janmbhoomi
Temple Stamps: To mark the consecration of the Shri Ram Janmbhoomi Temple,
a set of six commemorative stamps was released by Hon’ble Prime Minister
Shri Narendra Modi, featuring special design elements such as water, sand,
and fragrance from the sacred site. Hon’ble PM also released a book,
“Ramayana-The Saga of Shri Ram”, which was a collection of Stamps issued
on Lord Ram and Ramayana by more than 20 countries.
- Commemorative
Stamps: Commemorative Postage Stamps on 25 issues were released during the
period 1st January 2024 to 31st October 2024, commemorating contributions
made by various Personalities/ Important Events/ Occasions /Institutions/
Achievements and Joint Issues with friendly nations. Some of the
significant commemorations were Bharat – The Mother of Democracy, XXXIII
Olympics Paris 2024, Supreme Court of India – 75 Years, Diamond Jubilee of
Rajbhasha, 150th Anniversary of Universal Postal Union, etc. Stamps
were also issued to commemorate great personalities like Karpoori Thakur,
Ram Chandra, Mahatma Hansraj, Bhagwan Mahaveer, and Mukesh. Stamps were
issued to showcase the heritage of India, such as the Cultural Heritage of
Western Odisha, Legendary Poets of Odisha, Yakshagana, etc.
- Customized My
Stamp is a personalised sheet of Postage Stamps wherein Corporates,
Organisations and Institutions can get customized sheets printed. From 1st
January 2024 to 31st October 2024, 38 Customised My Stamps have been
released.
- On 20th September,
2024 on the first anniversary of PM Vishwakarma Scheme, Corporate My
Stamp on 18 Trades were released digitally by the Hon'ble Prime Minister
of India.
- The Philatelic
Advisory Committee (PAC), a distinguished panel of eminent personalities,
convened on 26th November 2024 to deliberate on the annual
calendar for commemorative postage stamps and explore new philatelic
initiatives. The meeting was chaired by the Hon’ble Minister of State for
Communications and Rural Development, Dr. Chandra Sekhar Pemmasani, and
graced by the presence of Shri Devusinh Chauhan, Member of Parliament (Lok
Sabha), Shri S. Selvaganabathy, Member of Parliament (Rajya Sabha),
Secretary Posts, Ms. Vandita Kaul, and Director General Posts, Shri Sanjay
Sharan, along with other esteemed members.
- Letters &
Travels: The Department of Posts organized a 14 All-Women Bike Rally,
covering over 2,000 km across Bengaluru, Puducherry, Rameshwaram,
Kanniyakumari, Munnar, and Mysuru to promote Dhai Akhar – the
National Letter Writing Competition. As part of the event, Shri Rajendra
Kumar, Chief Postmaster General, Karnataka Circle, released 4 Picture
Postcards on “Biking and Letters” at Bengaluru GPO. Over 2,000 students
participated in the competition, writing on this year’s theme: The
Joy of Writing: Importance of Letters in a Digital Age. The rally
reached over 5 lakh people through social media, spreading awareness about
the timeless art of letter writing and encouraging participation in Dhai
Akhar.
5.
Building a Skilled and Future-Ready Workforce
- Training on iGOT
Karmayogi: Achieved a significant milestone with 25 lakh course
completions on the iGOT Karmayogi platform, fostering a
citizen-centric and future-ready workforce. Recognizing outstanding
contributions during National Learning Week on 14th
November 2024, Karmayogi Bharat awarded certificates of
appreciation to Rafi Ahmed Kidwai National Postal Academy (RAKNPA), Uttar
Pradesh Circle, and Telangana Circle. Additionally, the Department
has successfully created 42 digital courses this year, taking the total
number of courses to 150, now accessible on both the iGOT Karmayogi platform
and its in-house Dak Karmayogi platform, further strengthening
capacity-building efforts.
- The onboarding of
7 Training Units (1 RAKNPA) and 6 PTCs) on the National Standards for
Civil Service Training Institutions (NSCSTI) Portal has been successfully
completed
- Gramin Dak Sevaks
Workshop: Leadership training for 100 Gramin Dak Sevaks marked the start
of skill enhancement programs.
- Rozgar Mela:
25,133 individuals were engaged in the first tranche of the Rozgar Mela on
October 29, 2024.
6.
Driving Sustainability and Service Excellence
- Special Campaign
4.0: Cleanliness drives resulted in the weeding out of 70,000 files,
disposal of over 80,000 grievances, freeing of over 46,000 sqft of space,
and earnings of Rs. 1.15 crore from scrap sales.
- Swachhata Hi Seva
2024: More than 36,000 Trees were planted under the #Ek Ped Maa Ke Naam
banner during the SHS campaign and Special Campaign 4.0. Safai Mitra
Suraksha Shivirs were organised for Sanitation workers. Teams from post
offices conducted voluntary Shramdaan activities in identified Cleanliness
Target Units (CTUs). Wall Arts on the exterior of post Office Buildings
were created to propagate public awareness on Swachhta.
- Infrastructure
Development: Construction of 56 new postal buildings and renovation of 95
improved service delivery.
- E-KYC: The
Department of Posts (DOP) has successfully introduced electronic Know Your
Customer (e-KYC) processes across all post office branches nationwide.
This initiative modernizes service delivery, improves security protocols,
and aligns with global digitization trends. The e-KYC implementation
streamlines identity verification, significantly enhancing customer
experience and operational efficiency.
- DIGIPIN: The
Department of Posts has taken initiations with the aim to establish a
digital public infrastructure for a standardized, interoperable, geocoded
addressing ecosystem, ensuring simplified addressing solutions for
citizen-centric delivery of public and private services to enable “Address
as a Service" in the country. The Department of Posts has
released the beta version of a National Addressing Grid 'DIGIPIN' for
taking public comments and expert opinions.
7.
Expanding Global Outreach
- Dak Ghar Niryat
Kendras : More than 1000 Dak Ghar Niryat Kendra (DNKs) have been
opened to facilitate commercial export through postal channels across the
country. It facilitates e-commerce businesses, MSMEs, and exporters by
providing a streamlined process for shipping goods internationally. It
offers services like faceless customs clearance, packaging, and shipping
at competitive rates, integration with e-commerce platforms, enabling
hassle-free delivery of international parcels. The initiative aims to
support small and medium enterprises by providing them access to global
markets, while leveraging India Post’s vast network and expertise in
logistics. Approximately 18,000 exporters have been onboarded on DNK
portal.
- The ‘India
Africa Postal Leaders Meet’ organized in India from 21st to 25th
June, 2024, with the objective of further strengthening relationships
among the administrations of African countries and India in the postal
sector. This initiative is under the “South-South and Triangular
Cooperation” programme of the Universal Postal Union, organized with the
support of India Post and the United States Postal Service.
- The international
tracked Packets service, focused on e-commerce deliveries for packets up
to 2Kgs, has been made available to 41 countries under the
umbrella of multilateral and bilateral agreements.
- The Department of
Posts acceded to the Postal Payment Service Multilateral Agreement
(PPSMA) for electronic postal payment service exchange between the
signatory parties. At present, there are 20 signatories to the UPU
Multilateral agreement. It will facilitate cross-border remittances.
8. India Post Payments Bank
- 2.68 crore
accounts are opened in Current Year 2024.
- 1.56 crore i.e.
59% are female accounts.
- 77% accounts
opened in rural India
- 1.04 crore
Customers have availed Mobile Banking services.
- 69 Lakh have
utilized VDC (Virtual Debit Card) services.
- Around 2,600 crore
are disbursed through AEPS.
- Around 312 crore
transactions of Value 1.56 Lakh crore are remitted through UPI.
- Nearly 3.62 crore
IPPB customers have received DBT benefits aggregating
- INR 34,950 crore
(total DBT transaction nos. 20 crore)
- 1.15 crore Aadhaar
Mobile Updates are done.
- 4.40 Lakh DLC
issued to pensioners. Bank has received mandates from DoPPW, EPFO, RBI,
DoT, Eastern Railways, Kerala State Electricity Board, Tamil Nadu Trust
ports etc.
- IPPB has been
contributing to various government schemes, including MGNREGA, PM Kisan,
PAHAL, Mukhya mantri Ladli Behan Yojana, Mukhyamantri Mazi Ladki Behan
Yojana. From January to November 2024, the bank disbursed approximately –
|
Scheme |
DBT |
DBT |
|
MGNREGA |
4.72 |
7587.70 |
|
PM Kisan |
4.16 |
8321.10 |
|
PAHAL |
5.45 |
1009.28 |
|
Mukhya mantri Ladli Behan Yojana |
1.57 |
1793.20 |
|
Mukhyamantri Mazi Ladki Behan Yojana |
1.16 |
3322.19 |
- Nearly 58% of total DBT beneficiaries are women, and the bank is proactively working towards women empowerment, aligning with the government's directions.
The Department of Posts continues to evolve and modernize,
ensuring greater accessibility, efficiency, and reliability in its services.
With these initiatives and projects, it is poised to meet the growing demands
of a digital and connected India. SB/ARJ
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