National Federation of Postal Employees

INDIA POST MOBILE BANKING FAQS

1. What is the link for DOP Mobile Banking?
Below is the Google Play store link to download the DOP Mobile Banking app for Android phones.

​​ https://play.google.com/store/apps/details?id=src.com.dop​​​

Click Here to know how to activate DOP Mobile Banking

2. What are the pre-requisites for availing DOP Mobile Banking?

                     Valid Active Single or Joint "B" Savings account

                     Should have been opted of Internet banking.

                     Provide necessary KYC documents, if not already submitted

                     Active DOP ATM/Debit card

                     Valid unique mobile number

                     Email address

                     PAN number​

3. How to register for DOP Mobile Banking?​Download the channel application form from the below path & submit the application at home branch Post Office along with required documents and Post Office will register for DOP Mobile banking.

DownloadPath:https://www.indiapost.gov.in/VAS/DOP_PDFFiles/form/ChannelApplicationform.pdf​​​​​​

4. How to activate my DOP Mobile Banking?​After registering for DoP Mobile Banking as mentioned in point 3 above, download India Post mobile banking app from Google play store and use the option Activate mobile banking and follow the pre-defined steps after 24 hours of registration​

5. What is my User ID?​User ID is the CIF ID printed on the first page of your Passbook, if channel login credentials of mobile banking is not changed by you in Update channel login ID option under My Profile section in internet banking

6. What is the permissible limit for wrong login/transaction password attempts?​Permissible limit for wrong login is 3 attempts and 5 for transaction password.​

7. What if I type my M-PIN or transaction password wrong and how many wrong attempts are permitted?​In case, M-PIN is entered wrongly for 3 times, your user ID will be disabled from logging in. In case, transaction password is entered wrongly for 5 times, transaction rights will be disabled​

8. What is the procedure to get DOP Mobile Banking login enabled and transaction rights enabled, if disabled?

For enabling DOP Mobile Banking login, use Activate mobile banking tab and provide the required information sought by the application for enabling the disabled login. If, transaction rights are disabled, please address the issue by mentioning the CIF ID/User ID to dopebanking @indiapost.gov.in from your registered email ID with the issue details​

9. What if I forget my M-PIN?​For resetting of M-PIN in Indiapost Mobile Banking app, use Activate mobile banking tab and provide the required information sought by the application

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10. What if my transaction password is expired while performing transaction?​DOP Mobile Banking application will prompt you to change the transaction password.​ ​

11. Whether my user ID can be changed?​Yes, the user ID can be changed only once through internet banking login under My profile > Update channel login ID option​

12. What if my user ID is forgotten?​Please address the issue by mentioning the CIF ID printed on the first page of the passbook to dopebanking @indiapost.gov.in from your registered email ID with the issue details​

13. Can I transfer funds and make deposits?​Funds can be transferred from one POSB account to another POSB account either self-payee or third-party payee.
Deposits can be made from your SB account to your own RD account, Repayment of RD half withdrawal, PPF account and Loan on PPF​​

14. What if some of my Post office accounts are not visible in my DOP Mobile Banking login?​Please visit the home branch PO of that account to change the customer ID/CIF ID with the eBanking/​m-banking registered CIF/Customer ID​

15. What type of accounts can I open through mobile banking?​You can open either RD or TD accounts which is available under Requests option in Home tab.​

16. What type of account can be closed in mobile banking?​No option is available for closing of accounts in DOP Mobile Banking. However, in internet banking login, RD and TD accounts can be closed or pre-closed as per the existing POSB norms​

17. Can I register a stop cheque request?​Yes, it can be done, under Cheques > Stop cheque in the main screen.​

18. Can I change transaction password?​Yes, it can be changed in internet banking only under My Profile > Change Passwords option.

19. Can I change M-PIN?​Yes, it can be changed using Activate Mobile banking tab.

20. What if I forget transaction password?​Please login into DoP Internet banking, use forget password and reset the transaction password by answering the security questions.​

21. Can I take PPF withdrawal through mobile banking?​No, there is no such option available in DOP Mobile Banking. However, it can be availed in internet banking for the eligible amount as per POSB rules.​

22. Can I repay RD half withdrawal (Loan)?​Yes, RD half withdrawal repayment can be made.​

23. How can I disable my DOP mobile banking?​Approach home branch PO for disabling DOP Mobile Banking​

24. How do I get the passbook for RD / TD accounts opened through DOP Mobile Banking?​The customer should approach the home branch (where the CIF ID is attached), identify himself and provide the account number(s) opened online, to get the passbook(s).​

25. How can I get support from DoP for any issues regarding DOP Mobile Banking operations?​Please call our customer care toll free number 1800-425-2440 between 9 AM to 6 PM for any assistance or you can write to us on our email dopebanking@indiapost.gov.in

S.No.	Functionality	Mobile Banking
1	Account Balance & Details – Saving, RD, LARD, TD, PPF, Loan Against PPF, NSC	Yes
2	Transaction History -- Saving, RD, TD, PPF, Loan Against PPF, NSC	Yes
3	Mini Statement – Saving, PPF	Yes
	Transactions
4	Fund transfer between Own Savings accounts and Other Users Savings Accounts within DOP	Yes
5	Fund transfer from Savings account to Own/Linked RD and Own/Linked LARD Accounts	Yes
6	Fund transfer from Savings account to Own/Linked PPF  (Subscription and Loan on PPF) Accounts	Yes
	Service Requests
7	Requesting for RD account open	Yes
8	Requesting for TD account open	Yes
9	Requesting for Stop cheque(s)	Yes​