ONLINE APPOINTMENT SYSTEM
FOR CGHS BENEFICIARIES
F. No. 44/ 22
/2014/MCTC/CGHS/2211-44
Directorate General of
CGHS, MOHF
Monitoring,
Computerization & Training Cell,
CGHS Wellness Center
Building, 15th Floor,
Kalibari, New Delhi-110001
Dated: 9.5.2017
Office Memorandum
Sub: Online Appointment
System for CGHS beneficiaries
For the convenience of CGHS beneficiaries and with an
objective of reducing the waiting time at the Wellness Centers, CGHS is pleased
to announce a new initiative of booking online appointments. Existing
beneficiaries can now book an appointment for Medical Officer or, Specialist
consultation online. The steps involved in booking an appointment online are
given below
Online Appointment by Beneficiary himself
1 Visit the website
cghs.nic.in
2 Click on the option
“Book Appointment” available on RHS of the screen
3 Enter beneficiary ID
and click on “Generate OTP".
4 An OTP (One Time
Password) will be sent on registered mobile no. of the beneficiary or to the
main card holder’s mobile if that is the only registered number.
5 Enter OTP and click on
"Proceed".
6 Beneficiary details
are displayed on screen. Click on “Proceed” button if the details displayed on
screen are correct otherwise click on “NOT YOU”. In that case login again and
proceed as above.
7 Select Specialty,
Dispensary, Doctor as per your choice and click on “Proceed” button. A
beneficiary can select a GDMO (General Duty Medical Officer) or a Specialist of
any of the CGHS wellness centre for appointment.
8 A calendar is displayed
to choose a date that has the availability of appointment for the selected
doctor. Select date for appointment.
9 On selecting date, top
of the screen shows the slot timings and the appointments available. A
beneficiary can choose the desired slot.
10 Click on “Proceed to
Book Appointment”. One can go back and make changes by using the ‘Change the
Specialty’ button.
11 On clicking the
button “Proceed to Book Appointment", beneficiary details and the
appointment details are displayed on the screen for confirmation.
12 Click on the option
“Confirm to Book Appointment”, Confirmation status page is displayed. One can
print the confirmation slip, or book another appointment. System would also
send an SMS to registered mobile number.
13 Appointment for the GDMO
can be taken within 72 hours of date of appointment whereas appointment for the
Specialist can be taken within 1 month of date of appointment. Online
appointment cannot be made for th e same day/date. (This window period may
change depending upon the decisions taken from time to time)
14 If a self registered
patient arrives at the indicative time slot and by that time his “Q"
number has already passed, he will be called as very next patient, barring
emergencies. However, if the indicative time slot has passed beyond half an
hour then he will have to get fresh registration from WC registration counter.
15 If patient fails to
turn up on appointed time thrice in a row the facility for him may be blocked
for a month.
For walk in patients who
directly visit the center without a prion self booked appointment, the facility
of online registration at the registration counter of Wellness Center is
available.
The introduction of this
facility may be given due publicity by all Wellness Center in-charges.
Sd/-
Dr. D.C. Joshi
Director, CGHS
To
1. A Ds of all
cities/Zones
2. ADD DDG (HQ), CGHS,
Nirman Bhawan , New Delhi
3. AD MSD Udyan Marg, New
Delhi.
4. PPS to Secretary, HFW
Nirman Bhawan , New Delhi
5. PPS to AS&DG,CGHS,
Nirman Bhawan , New Delhi
6. PS to Director CGHS
Nirman Bhawan New Delhi.
7. PS to AD (HQ) CGHS, RK
Puram Sec-12, New Delhi
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